Shipping from USA
We will ship to your location as soon as possible, but occasionally a part may be on backorder or out of stock in the warehouse. In which case, we will ship directly from the manufacturer. Most in stock items ship out within 24 hours of confirmed payment. Due to security reasons we can only ship to the billing address attached to the method of payment that was used. Shipping within contiguous United States (48 states) are free unless otherwise noted, All other locations will be billed separately for with proper shipping charges.
Shipping from outside of USA
Items being shipped from outside of United States can take up to 3 weeks for delivery. Most cases will only require 4-5 days for delivery but occasionally a part may be on backorder or out of stock. In which case, we will notify the customer within 72hours of the status via E-mail provided during the order.
Returns & Replacements
U.S. product orders may be returned within Fifteen (15) calendar days from the date of invoice/receipt. All returned and/or canceled orders are subject to a twenty five percent (25%) restocking fee. No cancellations are allowed on special order items. Shipping charges are non-refundable. All returned merchandise must be unused and in its original packaging. Customer is responsible for all shipping and handling fees incurred in the returning of merchandise. Any damage claims due to shipping must be made within 24 hours upon delivery.
All International products, ECU tunes and Modules do not qualify for returns and are considered final sales unless the product is defective. In which case, BTR needs to be contacted within 24 hours upon delivery and the product in question will be serviced by BTR.
Orders can be taken online at http://www.shopbtr.com, or over the phone (847-380-1466). Phone orders are only available during business hours. Monday thru Friday, 10:00 AM - 6 PM Central Time.
Payment, Pricing & Promotions
BTR accepts payment via Authorize.net, paypal.
Yes, we will match a competitor’s price! If you find a lower advertised price on an identical item (Including shipping) from one of our competitors, please call us at 1-847-380-1466 or email us at [email protected]
Parameters to our Price Match Policy are:
* Price Matched Items must be identical items
* Price Match requests must be received before your order is placed
* Shopbtr.com cannot match prices on used, refurbished, and clearance equipment or prices from online auction websites
* We are not responsible for and may not honor competitor offers with pricing, typographical, or photographic errors
* Price matched items cannot be combined with any other offers
We keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, credit card information, address, phone number, and a password. We use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience.